Troubleshooting

Problem	Items to check	Action	Page
Troubles with sound
No sound, or insufficient volume	Is the external device connected correctly to the SPD-SX PRO?	Check the connection method.	Ø “Rear Panel (Connecting Your Equipment)”
	Is there a short in the audio cable?	Replace the cable.
	Are you using an audio cable that contains a built-in resistor?	If so, use cables that do not contain resistors.
	Is the volume of the connected amp or mixer turned down?	Adjust the level appropriately.
	Has the volume on the SPD-SX PRO been lowered?	Adjust the level appropriately.	Ø “Turning the power on/off”
	Do you hear sound coming through headphones?	If you hear sound in your headphones, there may be a short in the connection cable, or there may be a problem with the connected amp or mixer. Check the connected device and method of connection.
	Has the volume of the device connected to the AUDIO IN jacks been lowered?	Adjust the level appropriately.
	Is the input level turned down too low?	Adjust the Rec Level appropriately.	Ø “Creating a Wave by Sampling (SAMPLING)”
	Is the input level turned down too low?	Adjust the AUDIO IN VOLUME to an appropriate value.	Ø “Rear Panel (Connecting Your Equipment)”
	Has LOCAL CONTROL been set to “OFF”?	When LOCAL CONTROL is set to “OFF”, performance data is not sent directly to the internal sound generator of the SPD-SX PRO when you strike the pad. Set LOCAL CONTROL to “ON”.	Ø “Configuring the Overall MIDI Settings for the SPD-SX PRO (SYSTEM MIDI)”
A specific pad does not sound	Has the volume of the wave been lowered?	Adjust the wave volume.	Ø “Basic Settings (PAD EDIT)”
	Is the OUTPUT configured correctly?	Check the OUTPUT settings.	Ø “Effect and Output Destination Settings (OUTPUT/EFFECTS)”
	PAD/TRIG IN/FOOT SW CONTROL might have been set.	If PAD/TRIG IN/FOOT SW CONTROL is set for a pad when you strike it, that pad does not make a sound. Set PAD/TRIG IN/FOOT SW CONTROL to “OFF”.	Ø “Configuring the Functions to Assign to the Pads and Footswitch, and Configuring the PAD EDIT Knob and Expression Pedal Settings for the SPD-SX PRO Overall (CONTROL SETUP)”
	Has EXT CTRL been set to “ON”?	When EXT CTRL is set to “ON”, the unit enters a mode in which control change messages are transmitted and received. In this mode, the pads do not produce sound when struck. Set EXT CTRL to “OFF”.	Ø “Configuring the MIDI-Related Settings (KIT MIDI)”
Problems with USB
USB flash drive is connected but not recognized; or data cannot be selected	Is the USB flash drive properly connected?	Check that the USB flash drive is connected properly.	Ø “Using a USB flash drive”
	Are you using the correct USB flash drive type?	Use a USB flash drive sold by Roland. We cannot guarantee correct operations of other products with this unit.
Unable to communicate with computer	Is the USB cable properly connected?	Check that the USB cable is connected properly.	Ø “Connecting to your computer via USB”
	Is the USB driver installed?	A USB driver is required when using USB audio or USB MIDI. Install the USB driver on your computer first.	Ø “Connecting to your computer via USB”
	Have the USB MODE settings been made correctly?	Choose the setting that’s appropriate for your situation.	Ø “Configuring the USB Audio Input/Output Settings (USB AUDIO)”
Cannot load WAV file	Is the WAV file using the correct filename and format ?	Check the filename and format of the WAV file.	Ø “Importing an Audio File (IMPORT)”
Troubles with MIDI
No sound	Is the MIDI cable properly connected?	Check that the MIDI cable is connected properly.	Ø “Rear Panel (Connecting Your Equipment)”
	Could there be a short in the MIDI cable?	Replace the cable.
	Is the MIDI channel set correctly?	Set the MIDI channels of the SPD-SX PRO and the external MIDI device to the same setting.	Ø “Configuring the Overall MIDI Settings for the SPD-SX PRO (SYSTEM MIDI)”
	Has the note number been set correctly?	No sound is produced when a note number is received that has not been set for a pad. Change the note number or switch to a kit with a different note number.	Ø “Configuring the Overall MIDI Settings for the SPD-SX PRO (SYSTEM MIDI)”