Troubleshooting

Issues occurring	Cause/Action
Power turns off on its own	With the factory settings, the unit’s power automatically switches off 20 minutes after you stop playing or operating the unit. If you don’t need the power to turn off automatically, turn the “auto-off” setting “Off”. Ø “Making the power automatically turn off after a time (auto off)”
Power does not turn on	Is the AC adaptor connected correctly? Ø “DC In jack”
Pedal does not work, or is “stuck”	Is the pedal connected properly? Make sure that the pedal is securely connected to the Pedal jack. Ø “Pedal jack”
Did you switch on the power while pressing the pedal? This instrument detects the polarity of the pedal at startup. If you operate the pedal during startup, the polarity of the pedal may be detected incorrectly, and the pedal operation may be reversed.
No sound is heard at all, or no sound is heard when playing a song	The instrument’s volume might have been set to minimum.
A pair of headphones might be connected. When headphones or similar equipment are plugged into the headphones jack, sound is not output from the speakers. Ø “Phones/Output jack”
Pitch of the keyboard or song is incorrect	You might have set the transpose feature. Ø “Transposing the key on the keyboard (transpose)”
The master tuning setting might be inappropriate. Ø “Match the pitch tuning to another instrument (master tuning)”
The sound of the piano is tuned in a unique way that makes the high-frequency range higher and the low-frequency range lower (stretch tuning). As a result, you may feel that the pitches are a little off, but this is how an acoustic piano sounds.
Sounds are heard twice (doubled) when the keyboard is played	The instrument might be in dual play mode. Ø “Layering two different tones (dual)”
The sound of the higher notes suddenly changes from a certain key	On an acoustic piano, the higher notes of the piano (from the highest key down around 1½ octaves) fully sustain after you play them even if the damper pedal is not pressed. The sound is also different. In this way, this piano faithfully recreates the action of an acoustic piano. Also, the key range on this instrument that is unaffected by the damper pedal changes depending on the transpose settings.
High-pitched ringing is heard	If you can hear this in headphones: Some piano tones that feature a brilliant and consistent sound include many high-frequency components, which may include some reverberations that could sound metallic. This is a faithful recreation of the original characteristics of a piano, and is not a malfunction. This kind of reverberation tends to be more audible when a deeper ambience effect is applied, so you might try reducing the ambience effect to help mitigate this issue. Ø “Adjusting the ambience depth (ambience depth)”
If you can’t hear this through headphones: There may be another issue causing this, such as the sound resonating with the piano unit. Contact either the dealer where you purchased your instrument, or Roland Support.
Low notes sound wrong, or are buzzy	If you raise the volume, the sound might be distorted depending on how you play the piano. If this happens, lower the volume.
If you can’t hear this through headphones: If you play a loud sound, the speakers and other objects near the instrument may resonate. Fluorescent lights and glass doors in the room might also resonate. Playing lower notes in particular at louder volumes makes this more likely to occur. You can follow these steps to minimize resonance. Place the instrument at least 30 cm away from walls or other surfaces. Keep the volume down. Move away from the objects that are resonating.
If you can hear this in headphones: This might be due to a different reason. Contact either the dealer where you purchased your instrument, or Roland Support.
Even-numbered and odd-numbered volume indicators are alternately blinking	A system error has occurred. Turn the piano off and on again. If this doesn't solve the problem, perform a factory reset.

Issues occurring

Cause/Action

Power turns off on its own

With the factory settings, the unit’s power automatically switches off 20 minutes after you stop playing or operating the unit.

If you don’t need the power to turn off automatically, turn the “auto-off” setting “Off”.

Ø “Making the power automatically turn off after a time (auto off)”

Power does not turn on

Is the AC adaptor connected correctly?

Ø “DC In jack”

Pedal does not work, or is “stuck”

Is the pedal connected properly?

Make sure that the pedal is securely connected to the Pedal jack.

Ø “Pedal jack”

Did you switch on the power while pressing the pedal?

This instrument detects the polarity of the pedal at startup.

If you operate the pedal during startup, the polarity of the pedal may be detected incorrectly, and the pedal operation may be reversed.

No sound is heard at all, or no sound is heard when playing a song

The instrument’s volume might have been set to minimum.

A pair of headphones might be connected.

When headphones or similar equipment are plugged into the headphones jack, sound is not output from the speakers.

Ø “Phones/Output jack”

Pitch of the keyboard or song is incorrect

You might have set the transpose feature.

Ø “Transposing the key on the keyboard (transpose)”

The master tuning setting might be inappropriate.

Ø “Match the pitch tuning to another instrument (master tuning)”

The sound of the piano is tuned in a unique way that makes the high-frequency range higher and the low-frequency range lower (stretch tuning). As a result, you may feel that the pitches are a little off, but this is how an acoustic piano sounds.

Sounds are heard twice (doubled) when the keyboard is played

The instrument might be in dual play mode.

Ø “Layering two different tones (dual)”

The sound of the higher notes suddenly changes from a certain key

On an acoustic piano, the higher notes of the piano (from the highest key down around 1½ octaves) fully sustain after you play them even if the damper pedal is not pressed. The sound is also different.

In this way, this piano faithfully recreates the action of an acoustic piano. Also, the key range on this instrument that is unaffected by the damper pedal changes depending on the transpose settings.

High-pitched ringing is heard

If you can hear this in headphones:

Some piano tones that feature a brilliant and consistent sound include many high-frequency components, which may include some reverberations that could sound metallic. This is a faithful recreation of the original characteristics of a piano, and is not a malfunction.

This kind of reverberation tends to be more audible when a deeper ambience effect is applied, so you might try reducing the ambience effect to help mitigate this issue.

Ø “Adjusting the ambience depth (ambience depth)”

If you can’t hear this through headphones:

There may be another issue causing this, such as the sound resonating with the piano unit. Contact either the dealer where you purchased your instrument, or Roland Support.

Low notes sound wrong, or are buzzy

If you raise the volume, the sound might be distorted depending on how you play the piano.

If this happens, lower the volume.

If you can’t hear this through headphones:

If you play a loud sound, the speakers and other objects near the instrument may resonate. Fluorescent lights and glass doors in the room might also resonate. Playing lower notes in particular at louder volumes makes this more likely to occur.

You can follow these steps to minimize resonance.

Place the instrument at least 30 cm away from walls or other surfaces.
Keep the volume down.
Move away from the objects that are resonating.

If you can hear this in headphones:

This might be due to a different reason. Contact either the dealer where you purchased your instrument, or Roland Support.

Even-numbered and odd-numbered volume indicators are alternately blinking

A system error has occurred.

Turn the piano off and on again.

If this doesn't solve the problem, perform a factory reset.